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This session will introduce the CRM API that Trellon is working on. It is basically a single layer for creating and accessing data on various CRM backends using a unified interface, in such a way that the unique features of the different CRMs are still available. I'll be covering: what it does, what problems it's supposed to solve, and where it's at right now. Most importantly, we'll be discussing what the API should do -- what kinds of situations would you use it in?, etc.
Update: There's a CRM API project page on drupal.org: http://drupal.org/project/crmapi